Have you ever contemplated working in a call center? In the 1990s, many call center and customer service jobs were outsourced overseas, but recently, trends show that customer service and call center employment is expected to grow by 36% between now and 2026. These job positions typically start out with great hourly pay, and offer plenty of room to advance your career and earn even more.
Customer service representatives usually need a high school diploma or GED. For most companies, job training is offered on site during the first two to three weeks.
Here are 7 skills you need to find success in a customer service or call center job position.
- Ability to Retain Knowledge
The best call center employees have a solid grasp on how the company’s product or service works. You should be able to confidently answer almost any question a customer throws at you.
- Attention to Detail
Employees who demonstrate their ability to listen, not just hear, what customers are saying will fare much better. When you truly understand the needs and wants of the customer, providing the assistance or information they’re looking for becomes much easier.
- Communication Skills
Call center jobs obviously require the employee to spend a significant amount of time on the phone with customers. The ability to communicate quickly and clearly gives you a head start right off the bat.
- Friendly, Positive Language
Working in customer service can actually involve a little bit of acting to turn a negative situation into a positive one. For example, instead of saying, “This product is currently unavailable,” say, “This product will be available next week. If you’d like, I can place an order for you right now.”
- Patience & Calm Under Pressure
As every call center employee knows, some of the people you speak with on the phone may be angry, rude, and inconsiderate. Those who can keep their cool under pressure while dealing with heated customers make great call center workers.
- Creativity & Persuasion
In customer service jobs, you are likely to receive many inquiries from potential customers who are still in the early phases of their decision-making process. Experienced call center personnel have mastered the art of turning curious potential customers into actual paying customers.
- Work Ethic
This goes with any job, but the desire to succeed and a willingness to take care of what needs to be done go a long way. If you go above and beyond the responsibilities of your position, you are on your way to finding success in your career.
Are you interested in learning more about available call center and customer jobs from Tri-Starr Personnel? Contact us today, and a member of our team will work with you to discover a position that is just right for you.
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